Services & Specialties

Have you ever invested in a solution, only to find it wasn’t the right fit for your customers—or your team?

At Yacaaba & Co Consulting, we help businesses avoid costly missteps by aligning customer and employee experiences from the start. We believe empowered employees create loyal customers, and we work alongside you to design solutions that drive advocacy, save investment dollars, and deliver measurable ROI. Through thoughtful strategy, collaboration, and actionable insights, we help you turn experience into meaningful business impact. Here’s just a few ways we help businesses drive growth & impact.

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Business Consulting
& Strategy

  • Facilitating strategy development, cross-functional collaboration and leadership alignment

  • Leading change management initiatives to support organizational transformation

  • Identifying growth opportunities and operational efficiencies through data-driven insights

  • Developing actionable roadmaps for business transformation and innovation

  • Enabling teams to navigate complexity and ambiguity with clear, strategic direction

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Product Strategy & Management

  • Product strategy alignment with customer insights

  • Product roadmap development

  • Feature prioritization and experience-led product design

  • Cross-functional product team facilitation

  • Bridging gaps between product, customer, and business goals for unified decision-making

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Customer Experience (CX) Strategy

  • Customer journey mapping & optimization

  • CX measurement frameworks and KPI development

  • Voice of the Customer (VoC) program design

  • Service blueprinting and experience design

  • Qualitative & Quantitative research

  • Aligning business strategy with customer needs and product priorities

Two people sitting on red leather armchairs, looking at a tablet. The woman is pointing at the screen while smiling. Both are wearing casual clothing in a cozy setting with warm lighting.

Service Design

  • Human-centered design facilitation

  • End-to-end service blueprint creation

  • Ideation, prototyping, and testing of new services

  • Cross-functional collaboration workshops

Digital Transformation Consulting

Digital Transformation & AI Integration

  • Digital experience optimization

  • AI-powered customer support and automation solutions

  • Conversational AI and chatbot strategy

  • Data and analytics-driven customer insights

Community Centered Marketing

  • Advocacy and referral program design

  • Brand storytelling and messaging strategies

  • Community engagement and growth programs

  • Customer loyalty and retention strategies

  • Search engine marketing (SEM) and organic search strategy

Contact us.

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